Here at Mandalay Wellbeing CIC, we take your privacy seriously and will only use your personal information to administer your account with us and deliver the services and products you have requested from us. The purpose of this statement is to be clear and transparent about how Mandalay Wellbeing CIC uses your personal information, whether you are using our service, interested in volunteering, making a donation or just browsing our website.

The following laws apply to Mandalay Wellbeing CIC, as an organisation that collects, stores and handles personal information:

  • The Data Protection Act 2018
  • The General Data Protection Regulation (EU) 2016/679
  • The Privacy and Electronics Communications (EC Directive) Regulations 2003

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act) we are the data controller. This page informs you of our policies regarding collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

We collect information directly from you when you are asked to provide personal details to access our services and products, including but not limited to a request for Mandalay Wellbeing CIC when making a donation, to request certain literature such as brochures, posters, volunteer and membership forms, newsletters, to make payments to volunteers and suppliers and to maintain our own accounts records.

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from
We will not share your information with any other company or organisation except if required to do so by law or to help prevent fraud.

What personal data do we collect?

a) Information you give us – you may give us personal information by filling in forms or by corresponding with us by phone, email, letter, invoice or claim form. This includes, for instance, information you provide when you register to access our services (ie volunteering) or place an order for our products (ie. Christmas goods). The information you give may include your name, address, email address, phone number, date of birth, medical condition, health problems and financial information on a standing order form, BACS consent form or cheque. All information on standing order forms are kept securely under lock and key and are not entered onto our computer system. We do not hold financial information of cheques or collect financial information of credit card numbers. BACS consent forms are held in a locked cabinet and entered on our financial system to enable direct payment to be made to volunteers and suppliers. If a donation is made via credit card or via our website, this will be processed by a third party, who may collect such financial information subject to its own terms and conditions.

b) Information we collect about you – We will gather information about you in the course of providing a service to you. We collect several different types of information for various purposes to provide and improve our service to you.

c) Information we receive from other sources – If you donate via our website, we may collect personal information about you. We work closely with our trusted volunteers and by way of their update we may receive information about you as to how our assistance is going.

How we will use the information about you?

We will use your personal data: –

  • to process and respond to requests, enquiries and complaints received from you,
  • to provide the help requested by you,
  • to provide products requested by you,
  • to communicate with you about the help we provide,
  • to email regular newsletters and important updates,
  • to process all donations,
  • to process all expense claims,
  • to process all invoices and payments,
  • to update our records,
  • to claim gift aid if you are registered.

Retention and disclosure of information that you submit

We will keep the information that you submit to us for as long as is needed to deliver the services and products you have requested.
We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Mandalay Wellbeing CIC will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Mandalay Wellbeing CIC may disclose your personal data in the good faith belief that such action is necessary to:

a) Comply with a legal obligation
b) To protect and defend the rights or property of Mandalay Wellbeing CIC
c) To prevent or investigate possible wrongdoing in connection with the service
d) To protect the personal safety of users of the service or the public
e) To protect against legal liability

You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

The security of your data is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Legitimate Interests: –

We will process personal information for certain legitimate business purposes, which include: –

  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our volunteers, members, petitioners and supporters.
  • To provide postal communications which we think will be of interest to you including our newsletter.

You have the right to object to this processing if you wish, and should you do wish to do so please contact us at

Children under the age of 18

If you are aged under 18, please get your parents or guardian’s permission before providing any personal information to become a Young Volunteer or supporter of Mandalay Wellbeing CIC. Without this consent you are not allowed to provide us with personal information to register as a Young Volunteer. We ask all children who register for volunteering that the personal information of their parents and/or guardians are provided.

Worried someone will see that you’ve been on our website?

These are the steps you can take to remove signs that you’ve been on our website from your computer.

Select ‘Private browsing’

Most browsers have a ‘private’ or ‘incognito’ browsing option. This means when you’re on our site, you won’t leave any traces of your activity on your computer (no history, web cache or anything else) and so it’s a useful first step to take.

Chrome: Click on the ‘Menu’ button (it has three horizontal lines) – ‘New Incognito Window’

Safari: Click on the ‘File’ button – ‘New Private Window’

Internet Explorer: Click on ‘Safety’ – ‘Tools’ – ‘In Private Browsing’

Firefox: Click on the ‘Menu’ button (it has three horizontal lines) – ‘New Private Window’

Delete your browser ‘History’

When you’re not in a ‘private’ mode, your browser will automatically keep a record (or ‘History’) of all the pages you go on. You can remove ‘MWCIC’ pages from your history.

First, open your ‘History’:

Chrome & Safari: Click on the ‘History’ option on the menu bar.

Internet Explorer & Firefox: Press the Ctrl key and H at the same time.
Secondly, select all entries that say ‘’ and press delete or backspace on the keyboard. (Or select ‘All in last hour’ on Safari.)

Lastly, if you found us on Google or another search engine, delete your search results from your history too.


A cookie is a small file on your computer that records the sites you visit. Cookies are mainly used by advertisers to track your interests and show you targeted content.

You can delete all your cookies by doing the following:

Chrome: Click on ‘Chrome’ – ‘Clear Browsing Data’

Safari: Clearing ‘History’ will clear cookies.

Internet Explorer: Click on ‘Tools’ menu – Internet options. On the General page, under Temporary Internet Files, click on ‘Delete Cookies’ and then OK. Click on ‘Delete Files’, put a tick in the box labelled Delete all offline content and click OK. Now look at the top of the window and click on the ‘Content’ tab, select ‘Auto Complete’ and finally, ‘Clear Forms’.

Firefox: Click on ‘Tools’ – ‘Options’ – ‘Privacy’ – select the ‘Clear’ button (next to Cache and Saved Form Information)

Third Party Websites: –

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Changes to our privacy policy: –

We keep our privacy policy under regular review, and we will place any updates to this policy via email or mail or publishing a new version on our website. You should check the webpage occasionally to ensure you are happy with any changes to this policy.

How to contact us: –

To learn more on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: Mandalay Wellbeing CIC, 67-70 Victoria Arcade, Great Yarmouth, Norfolk, NR30 2NU or email Your consent can be withdrawn at any time by contacting us.